1. Personal Information We Collect
We collect certain personal information about visitors and users of our
1.1. Personal Information.
The most common types of information we collect without user registration
are IP addresses and web analytics data. If a user registers an account
with Scan3Dmall we require them to submit first name, last name, email
address, and physical address. In the case of a transaction on Scan3Dmall,
we do not collect your credit / debit card numbers, all sensitive
payment information is handled by PayPal.
1.2. Sensitive Personal Information.
We do not collect any sensitive personal information.
1.3. Cookies and web analytics.
When you visit Scan3Dmall, there’s certain information that’s recorded
which is generally anonymous information and does not reveal your identity.
Like many websites, when you visit Scan3Dmall, in order to deliver a full
browsing experience a small amount of information, known as a ‘cookie’ will
be downloaded to your device, (e.g.: your computer, laptop, tablet or
mobile phone). A cookie is a small file of letters and numbers that we
store on your browser or the hard drive of your computer if you agree.
Cookies contain information that is transferred to your computer’s hard
but these cookies cannot be used to identify you personally. This helps us
to provide you with a good experience when you browse our website and also
allows us to improve our site.
These cookies are used to improve your browsing experience by, for example:
– Enabling a website to recognise your device so you do not have to give
the same information several times during one task or browsing sessions;
– Recognising if you have given a username and password so you do not need
to do it for every web page you visit;
– Analysing anonymous data to help us understand how visitors interact with
the website so we can make improvements and develop the website in an
informed way for our visitors.
about you. If you wish to restrict or block the cookies which are set by
our website, or indeed any other website, you can do this through your web
When visiting Scan3Dmall, in addition to cookies, the following kinds of
details may also be captured:
Your IP address or proxy server IP address;
The domain name you requested;
The name of your internet service provider is sometimes captured
depending on the configuration of your ISP connection;
The date and time of your visit to the website;
The length of your session;
The pages which you have accessed;
The number of times you access our site within any month;
The file URL you look at and information relating to it;
The website which referred you to our Service; and
The operating system which your computer uses.
2. How We Collect Personal Information
We collect personal information directly when you provide it to us,
automatically as you use our Service.
2.1. User-submitted Information.
We collect your personal information when you provide it to us after
completion of membership registration and purchasing items or services on
Scan3Dmall, subscription of newsletter, email list, submission of feedback,
filling out a survey, or sending us a communication.
2.2. The personal information we collect about you from others. Although we
generally collect personal information directly from you, on occasion, we
a. Transaction details from our trusted payment providers in order to
process a transaction;
b. third-party service providers (e.g. Google, Facebook, Dropbox) which may
provide information about you when you link, connect, or log in to your
account with the third-party provider and they send us information usually
limited to your name and email; and
c. other third-party sources and/ or partners whereby we receive additional
information about you (to the extent permitted by applicable law), such as
demographic data or fraud detection information, and combine it with
information we have about you. For example, fraud warnings from service
providers like identity verification service.
3. How We Use Your Personal Information
3.1. To fulfill a contract, or take steps linked to a contract. In
particular, in facilitating and processing transactions that take place on
Scan3Dmall, like when you purchase an item.
3.2. When necessary for purposes in our legitimate interest. These
a. Operating the Service;
b. Providing you with services described on Scan3Dmall;
c. Verifying your identity when you sign in to Scan3Dmall;
d. Responding to support emails, and helping facilitate the resolution of
e. Updating you with operational news and information about our Service
e.g. to notify you about changes to Service, website disruptions or
f. Carrying out technical analysis to determine how to improve the Service
g. Monitoring activity on Scan3Dmall, e.g. to identify potentially
fraudulent activity and to ensure compliance with the user terms that apply
to the Service;
h. Managing our relationship with you, e.g. by responding to your comments
or queries submitted to us on the Service or asking for your feedback or
whether you want to participate in a survey;
i. Managing our legal and operational affairs (including, managing risks
relating to content and fraud matters);
g. Training Scan3Dmall staff about how to best serve our user community;
k. Improving our products and services.
l. Providing general administrative and perform functions and activities;
3.3. When you give us consent.
To provide a better experience and bring you more value, we will use your
personal information to:
a. Provide you with marketing information about products and services which
we feel may interest you
b. Customize our services and websites, such as advertising that may appear
technologies – in order to provide a more personalised experience.
4. How We Share Your Information
4.1. Selling Personal Information.
We will not rent or sell your personal information to others under any
4.2. When absolutely necessary we may disclose personal information to the
Authors of any items or services made available to you so they can
Our professional advisers (lawyers, accountants, financial advisers
Regulators and government authorities in connection with our compliance
procedures and obligations;
Purchaser or prospective purchaser of all or part of our assets or our
business, and their professional advisers;
In connection with the purchase;
Third party to respond to requests relating to a criminal investigation
or alleged or suspected illegal activity;
Third party, in order to enforce or defend our rights, or to address
financial or reputational risks;
Rights holder in relation to an allegation of intellectual property
infringement or any other infringement; and
Other recipients where we are authorised or required by law to do so.
5. How We Protect Your Information
We store personal information on secure servers that are managed by us and
our service providers. Personal information that we store or transmit is
protected by security and access controls, including username and password
authentication, two-factor authentication, and data encryption where
6. How you can access your personal information
You can access some of the personal information that we collect about you
by logging in to your account. You also have the right to make a request to
access other personal information we hold about you and to request
corrections of any errors in that data. You can also close the account you
have with us at any time. To make an access or correction request, contact
us directly at firstname.lastname@example.org
7. How long we keep your personal information
We retain your personal information for as long as is necessary to provide
the Service to you and others, and to comply with our legal obligations. If
you no longer want us to use your personal information or to provide you
with the Scan3Dmall services, you can request that we erase your personal
information and close your Scan3Dmall account. Please note that if you
request the erasure of your personal information we will retain information
from deleted accounts as necessary for our legitimate business interests,
to comply with the law, prevent fraud, collect fees, resolve disputes,
troubleshoot problems, assist with investigations, enforce the terms of
service and take other actions permitted by law. The information we retain
8. Your Choices & Rights
Where you have given us your consent, you can withdraw it by doing the
To stop receiving our marketing you can change your preferences within
your account, follow the unsubscribe instructions in any of the emails
we send you or contact us and we will do it for you.
You also have rights over how your personal information is used
The right to object to our processing of your data.
The right to request that your information be erased or restricted from
The right to request a copy of the information we hold about you.
The right to correct, amend or update the information you have given us
(where you have an account with us you can also do this by logging in
and updating your information)
Scan3Dmall respects the privacy of the personal information of the
individuals with whom we interact. Scan3Dmall does not disclose personal
information of our members or those individuals who visit our website. No
newsletters or offers will be sent to you without your prior consent. Any
information submitted by the buyer will be used solely for the purpose of
completing the transaction, delivering the product and addressing any
customer service issues.
We do not store credit card
details nor do we share customer details with any third parties